Support

Questions, problems, or feedback? We read everything.

Common questions

How do I link with my partner?

In Activity, tap Invite My Partner, then Share Invite. Your partner opens the link, or taps I Have a Code and types the 8-character code. Codes work once and expire after 24 hours.

My partner isn’t getting notifications.

On their phone, open Settings › Notifications › Activity and make sure notifications are allowed. Focus modes can also hold them back.

How does a nudge work?

After a Not Now, a nudge asks again, with a star. Your partner still answers Yes or Not Now, and a Not Now to that is final. Your partner chooses how many you get each month, and you choose theirs, from none to five in Settings › Nudges. Everyone starts with none, and they reset on the first.

Can I turn nudges off?

They’re off until you choose. In Settings › Nudges, set your partner to None anytime, and it takes effect right away: your Not Now is then always final. Your partner decides separately whether you get any.

Can I add a note to my answer?

Yes. In the app, type in Add a note before tapping Yes or Not Now. From the lock screen, hold the notification and choose Reply with a Note…, which answers Not Now. Notes can be up to 80 characters.

Can I delete something from History?

Swipe left on a finished request and tap Delete. It’s removed for both of you. A request that’s still open can’t be deleted.

Can I get a copy of my data?

Yes. Open Settings › Export Data to save or send a copy of everything Activity keeps about you: your account, your partners, and every request, answer and note.

Can I change how the app looks?

Yes. Open Settings › Home Style and pick Default, Dark or Pop Art. It changes straight away, and only on your phone.

It says my subscription belongs to another account.

You’ve most likely signed in the other way: sign out and sign in with the other button, then tap Restore Purchases in Settings › Subscription. If you can’t get into the account that subscribed, email us with your Apple order id (on your iPhone, Settings › your name › Media & Purchases › Purchase History) and we’ll move it.

Do we both need to subscribe?

No. One subscription covers you both, whichever of you buys it. If your partner already subscribes, Settings › Subscription says Covered by your partner and there’s nothing for you to buy.

Restore Purchases says there’s nothing to restore.

If your partner pays, that’s expected: their subscription covers you, and there’s nothing of yours to bring back. If you did subscribe yourself, you may have signed in the other way. Sign out, sign in with the other button, and try again.

What happens if my payment doesn’t go through?

Apple keeps trying to take the payment, and Activity keeps working for both of you while it does, for up to four weeks. Your iPhone will ask you to update your payment details; you can also do it in Settings › your name. If the payment never goes through, sending requests and saying Yes stop until one of you subscribes again. Your history stays.

How do I cancel?

On your iPhone, open Settings › your name › Subscriptions, or in Activity, Settings › Manage Subscription. You keep everything until the end of the time you’ve paid for. Deleting the app or your account doesn’t cancel it.

What can we still do without a subscription?

Open the app, read your history, delete things, save a copy of your data, and answer Not Now. Sending a request, saying Yes, adding a note and nudging come back as soon as one of you subscribes.

It says Activity couldn’t confirm my subscription.

We check with Apple when you use Activity, and sometimes that takes a moment. Tap Try Again or pull down on Home. You don’t need to buy again.

How do I send feedback?

Open Settings › Send Feedback, write your message, and add your email if you’d like a reply. You can also email us.

Which email did I use to sign in?

If you signed in and Activity looks brand new, with no partner and no history, you’ve most likely signed in the other way. Nothing is lost: in Activity, open Settings › Sign Out, then sign in with the other button. The sign-in screen says which one you used last. If you used Apple, your iPhone shows the exact address, even a private one from Hide My Email: open the iPhone’s Settings › your name › Sign-In & Security › Sign in with Apple › Activity. If you used Google, it’s the address of that Google account.

How do I unlink?

Open Settings in the app and tap Unlink.

How do I delete my account?

Open Settings › Delete Account. Everything is removed right away and can’t be undone.